GAGaurav Arora
Gaurav Arora
Gaurav Arora
Principal Product Engineer at Raaho

I build things that actually work.

15 years of shipping production systems. An AI support agent live inside a ticketing app, banking platforms running in 15+ countries, and a logistics backend of 50+ microservices. I don't prototype. I ship.

Open to principal and staff engineering roles at AI-first companies, remote or global.

Years building
15+
Production systems since 2011
Countries
15+
Running the banking platform
Microservices
50+
Architected at Raaho
Agents
AI
Live in production

Latest: Zenith, an AI support agent in production

The help and support chat inside a live-events ticketing app. It can read everything it needs and change nothing on its own.

A user types “I never got my ticket”. Zenith looks up their booking, works out what went wrong, and either fixes it in the chat or hands a pre-filled ticket to a human.

  • Refunds and tickets need a tap from the user. The agent cannot carry them out.
  • Ownership, personal-data and language rules are enforced in code, not only in the prompt.
  • A Replay Lab re-runs past chats against new code before it ships.
  • A cost ledger tracks Claude spend per feature, with off switches.
ClaudeTypeScriptNode.jsExpressSQLiteFlutter
Read the case study
Model
Claude Sonnet for live chat, Haiku for offline work
Agent loop
Bounded: 5 tool round trips, then a human
Tools
Ten fixed tools, almost all read-only
Actions
Refunds and tickets need a tap from the user
Testing
Replay Lab re-runs past chats on new code
Cost
Prompt caching, and a ledger per feature

Selected work

Not demos. Not side projects. Production systems.

All projects
AI assistant2024

Chhotu Bot

A Telegram assistant that handles GitHub PR summaries, CleverTap analytics reports and DigitalOcean cron monitoring through chat commands.

Three commands replaced about 90 minutes of daily dashboard-checking.

Fintech · solo build2023

NFC Tap & Pay

A complete closed-loop NFC prepaid payment system: hardware integration, backend API, transaction engine and merchant dashboard.

Built alone, every layer.

Digital banking platform2018–21

DBXP

A modular digital banking platform covering accounts, cards, transfers and compliance, built so one configurable codebase can serve many markets.

Live in 15+ countries.

Payments super-app · Nigeria2016–18

Zoto

Nigeria’s leading payments super-app at Mahindra Comviva: send money, pay bills and reach financial services from a phone.

Millions of users, high-volume transactions, a regulated market.

The evolution

15 years, latest first.

  1. 2026

    Shipped Zenith

    AI agents in production

    Designed and built an AI support agent for a live-events ticketing app. Claude with a bounded tool loop, human approval for refunds, a replay lab for testing changes against real chats, and a cost ledger per feature. Live in production.

  2. 2024

    Built AI Agents

    AI engineering

    Built Chhotu Bot and Mira Bot on Telegram — automating GitHub, CleverTap, DigitalOcean. 90 minutes of daily work became 3 commands.

  3. 2023

    Went Deep on Data

    Data-driven product

    CleverTap, Zoho, analytics pipelines. Started making product decisions from real data — not assumptions. Retention curves, funnel drops, cohort analysis — the numbers started telling stories.

  4. 2023

    Built a Payment System. Alone.

    Full stack · solo

    Complete closed-loop NFC Tap & Pay prepaid system. Hardware integration, backend API, transaction engine, merchant dashboard — every layer, solo. When you're the only one who can fix it, you learn everything.

  5. 2022

    AI Unlocked New Languages

    AI-assisted development

    Used AI to learn Go, Python, Java — in production. Didn't study. Shipped. Discovered AI wasn't just a tool — it was a force multiplier for anyone willing to actually use it.

  6. 2021

    Became a Product Engineer

    Raaho · present

    Joined Raaho as the engineering lead, where I still am. Stopped being handed specs — started writing them. Architected 50+ microservices from scratch, owned product decisions end-to-end, and built the kind of cross-functional culture where engineering and business are the same conversation.

  7. 2018

    Added iOS

    Cross-platform

    Why stop at one platform? Expanded cross-platform without a team. One engineer, two ecosystems, zero excuses. Doubled the surface area, sharpened the instincts.

  8. 2016

    Fintech Changed Everything

    Fintech at scale

    Built Zoto — Nigeria's #1 payments super-app. Then DBXP — live across 15+ countries. Real money moving through systems I built. Learned what engineering means when it has to work — no exceptions.

  9. 2011

    Started With Android

    Mobile engineering

    Joined when the ecosystem was raw and fragmented. Wrote apps on devices with barely any RAM. Learned that solid fundamentals beat clever hacks — every single time.

Writing

Real stories from real builds.

All posts

Got a hard problem and AI in the mix?

15 years of shipping gives you a certain radar for what's real and what's hype. I'm a Principal Product Engineer at Raaho today, and I'm open to principal and staff engineering roles at AI-first companies. If you're building something that actually matters, let's talk.