https://buildwithgaurav.me/blog Principal Product Engineer with 15+ years in fintech, logistics tech and AI. I build production systems, most recently Zenith, an AI support agent live inside a ticketing app. en-us gaurav.arora90@gmail.com (Gaurav Arora) gaurav.arora90@gmail.com (Gaurav Arora) Wed, 07 Oct 2026 00:00:00 GMT https://buildwithgaurav.me/blog/zenith-ai-support-agent https://buildwithgaurav.me/blog/zenith-ai-support-agent A case study of Zenith, the AI support agent I designed and built for a live-events ticketing app. One model, a bounded tool loop, human approval for anything irreversible, and the ops tooling that makes an agent safe to change: a replay lab, a cost ledger and a dashboard. Wed, 07 Oct 2026 00:00:00 GMT gaurav.arora90@gmail.com (Gaurav Arora) AIAgentsClaudeArchitectureEngineering